This week has been a nightmare week for me. I am not one to wallow in self-pity or get down about silly things, but this has really effected me so much so I cannot sleep.
This week our car broke down by the side of the road on the A30. I was on my own with the three youngest children, on our way to Cornwall for a short break. It was a stressful experience but we were safe, we got home (eventually) and the recovery drivers couldn’t have been more helpful, although did all tell me this was a common fault with the engine that I had in my car – why did I not know this before?
We bought our car two years and one month ago after saving hard. I test drove numerous 7 seaters and after having a Citroen Picasso for the previous 8 years I was confident that Citroen was a brand I liked and trusted so decided on a Citroen C4 Grand Picasso 1.6 HDI, which was a middle of the range vehicle. We chose diesel over petrol as we do quite a lot of mileage on days out etc and we were advised that a good diesel engine will go for over 200k miles.
The car was an ex-mobility car so we had the added assurance that it was low mileage and had been well serviced, however, we also purchased 3 years extended warranty to cover us just in case. Up until now we have had no issues with the car, apart from the normal wear and tear. The car has been serviced regularly and had new brakes and bearings fitted at the end of last year.
Yesterday I got a phone call from the Citroen dealership we bought it from, and where it had gone for repair.
“I am sorry madam, your car is a write-off”
My regularly serviced car with 50,000 miles on the clock was a write-off!
It seems the engine has seized, for reasons I do not understand as I am not a mechanic. My car needs a whole new engine which will cost £6,000, more than the car is worth to trade in.
I was really not happy with the details of the conversation which followed which I have written down just in case. I asked to make a warranty claim and they have gone back to the insurer with details of the engine fault.
I have since found out that the dealership then contacted the garage I last had my car serviced at, asking all sorts of questions. I do not know if this is normal practice under the circumstances, but I am feeling very uneasy about the whole thing.
After posting on my personal facebook page yesterday it seems I am not alone with these issues and the general consensus is that things are just not built to last anymore as we have become a throw away society.
So now I am on tenterhooks, will they accept the claim and replace my engine, or am I going to have an almighty fight on my hands?