If you read my last post you will know that someone set up a facebook account in my name with a photograph of my 5 year old daughter as the profile picture.
I found the whole reporting process a complete nightmare if I am honest, as it is almost impossible to deal with human being, rather than a computer generated checkbox and automatic reply.
However, I have discovered two ways of getting the case reviewed by an actual person and it worked:
1. Go to How to Report an Account Pretending to be Me? and click on the link ‘Filling Out this Form’:
It will then take you to this page, where you need to choose the option most relevant to you.
In my case I clicked ‘Someone has created an account pretending to be me or a friend’ which brings up a further choice.
If you click ‘Yes’ it will take you back to the generic “Report this user” instructions that is all automated that has got me nowhere, however, if you click ‘No’ it will give you the option to fill out a form that will be read by an actual human being.
Do not check the ‘No, this account is impersonating my friend’ as it will not allow you to report anything, however, checking one of the other boxes will bring up a form for you to fill in.
Fill in the form with as much information as possible and ‘send’. I attached a copy of my driving license as proof of my identity. I would advise that you be concise but to the point in the additional info as it was clear they didn’t read mine, as replied with “our records indicate that the user you reported simply has the same name as you“. They obviously did not read that they were using a picture of my child too.
2. If you want to Report a Photo or Video that Violates the Privacy of your Child clicking the link will take you to this page:
Click the link ‘fill out this form’ which will then open up the page below. As you click your checkboxes more of the form opens up giving you further options to choose.
Once you click where you live you then get sent to a new form which asks whose rights are being violated.
Find the URL of the photograph you want to report and enter it in the box provided along with your name and surname and submit.
To find the URL, go to the profile where the picture is displayed and click on the photograph. The URL will appear in your URL bar at the top of the screen. It will look something like this.
When the form is submitted you will get this message so you know it has been sent.
I will advise it is not a quick process and I have yet to hear back from facebook about removing this fraudulent account and I will update this post with the timescale as soon as it is resolved.
UPDATE: The account was removed within 48 hours of my first report being sent.
As the world’s #1 for social media, their customer service needs serious improvement!