My dilemma does pale into insignificance when you read their stories, however it was enough to really upset me yesterday.
Now, I come from a Customer Service background and I understand that it can be an absolute thankless task at times. There are the genuine customers that you really want to help and then there are those that just want to see what they can get out of you!
Sales I am not so famaliar with – that’s hubby’s domain, but it still requires great customer service.
Yesterday we got word from our plumber that he could start work on our bathroom next week. That is great, but trying to organise getting everything we needed proved more of a challenge.
The bathroom company were fab and have bent over backwards to ensure we get what we need in time, but my other task was tile shopping.
I had fallen in love with a look in the Topps Tiles Magazine, however when I saw it “in the flesh” I decided that it wasn’t what I wanted, so went back to the drawing board.
Now, tile shopping whilst heavily pregnant with a toddler in tow isn’t an ideal situation at the best of times, but you have to get in with it. I have to say that Eliza was on her best behaviour – unfamiliar surroundings and complete strangers around mean’t she did not leave my side, which was a bonus!
My first port of call was Tile Giant, where I was cheerily greeted by an assistant by the name of Bryan. He let me look around at my leisure, take pictures on my phone of things I liked and was on hand when I needed to ask questions. In fact he was so helpful that I thought everyone would be like that.
Next stop was Topps Tiles and things couldn’t have been more different. I felt all eyes on me as I walked in, which made me feel really uncomfortable. I was then, for want of a better word, stalked around the showroom by a female assistant who proceeded to give me the hard sell on everything I even glanced at – not good practice!
I decided on one more shop – a local independent whom I had heard on the grapevine that wasn’t “doing very well”. The showroom was empty when I went in, so I got to have a good look around before I was approached by a salesman. I couldn’t see what I wanted, so I asked if they had anything like my pictures. I was pointed to some mosaic tiles and once again ignored.
Another couple came in and I was surprised at how quickly he jumped to their aid. He was fawning over them and bending over backwards to help, yet ignoring me. The final comment from his mouth to me was – “We are closing in 10 minutes” to which I made the decision to leave.
I may not be the perfect customer, but I am a serious customer looking to buy – don’t judge a book by its cover!!
I am off to see Bryan at Tile Giant today, to try my haggling skills – they have won my custom – wish me luck!